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SECURE PAYMENT

PAYMENT METHODS ACCEPTED

We accept Visa, MasterCard, American Express, Maestro cards, Paypal, Apple Pay, Shopify Pay and Klarna payments.

 

PAYMENT SECURITY

All transactions on this website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. We also use Secure Socket Layer (SSL) technology to protect your data. You will notice that when you enter the checkout process the location (URL) field at the top of the browser begins with 'https:' instead of 'http:', which means that you are in a secure mode.

PRICING & VAT

Prices on the website are shown inclusive of UK VAT. For all international orders including EU, US, Canada and Switzerland the price of the item is inclusive of duties and taxes. To all countries we ship on a DDP basis (Delivery Duty Paid). This means the recipient will not pay any local sales taxes or import duties.

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HOW MAY I GET 10% OFF MY FIRST ORDER?

If you are a first time customer, please, sign up to our newsletter here: 

https://www.esinakan.com/pages/signup-page

You'll receive your time restricted bespoke 10% discount code to the email you register with us.

WHO PAYS FOR SHIPMENT?

We offer Free Shipment to all UK and international customers. If your order is urgent, please, make a note at check-out.

WHO PAYS FOR TAXES AND DUTIES?

All taxes and duties to all destinations including the US, Canada and Europe are included in the price stated at checkout and covered by Esin Akan. All orders are shipped on a Duty Delivery Paid (DDP) basis. 

WHEN WILL I RECEIVE MY BAG?

  • Express shipment is two business days for the UK and three business days for orders outside the UK placed before 12 pm.
  • Next business day shipment is one business day for the UK, two business days for orders outside the UK placed before 12 pm. 
  • The shipping date is the same day as the order if the order is placed before 12 pm Greenwich Time. Orders placed after 12 pm are shipped the next day. Orders placed after 12 pm Friday to 12 pm Monday will be shipped on Monday.
  • Our warehouse is closed during the official bank holidays in the UK. Please, order two days before the official holidays to receive your order before closure. Order received one day before or during the holiday period will be shipped on next working day. 

WHICH COURIER WILL DELIVER MY BAG?

For UK deliveries we work with Royal Mail or DPD. For international shipments, we work with DHL Express. During peak times such as the last one week before Christmas, we offer FREE DHL Express shipping for all UK and international orders. 

WHAT IF I DON’T RECEIVE MY BAG AFTER IT IS SHIPPED?

Please email us at info@esinakan.com or by phone at +44 (0) 20 3608 2648 so that we can liaise with the courier and ask for further information. Please track your shipment and remain aware of the estimated delivery date.

WHAT IF I WANT TO RETURN MY BAG? 

If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. 

To generate your free returns label available to UK and US customers, please visit the link below and follow the instructions:

https://esin-akan-2.happyreturns.com/

Customers outside of UK and US shall pay for their own return fees. If you have any trouble, please email info@esinakan.com with your order number and return reason. We'll send the return label by email.

All returns should be sent back in their unused condition with the original packaging provided. Gift cards are not returnable. We offer exchange or store credit only on sale items and items purchased with a promotion code.  

For all further details please read our Terms & Conditions.

 

 

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